Frequently Asked Questions
How are your products packed and shipped?
Is everything you sell in your warehouse?
I am not ready for my item to be shipped, what can I do?
Where do you ship?
Are your shipping quotes just estimates?
Do you have more than one photo of an item?
Are you just an online company selling for someone else?
I have heard that some marble and stone companies are hard to deal with, are you?
How can I pay for it?
Do you do custom work?




How are your products packed and shipped?

WE DO THE PACKING & THE SHIPPING: We do not "hire out" our packing of our products, we pack everything ourselves in our warehouse. Our packing technique was developed by the design laboratory of a professional packing company that has been in the packing business since 1960. We use the "Foam-In-Place" packing system. We do not tell you that “shipping is the responsibility of the buyer”. We do not ship without first “Bullet-Proofing” the wooden crate so that it will withstand USA Trucking company’s handling of it whether it is going 100 miles or 3000 miles.

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Is everything you sell in your warehouse?

PRODUCT IS IN OUR WAREHOUSE RIGHT NOW: Everything we take pictures of is physically in our warehouse & available to purchase and ship to your location. We do not tell you that “The picture above is made of a slightly different marble than the one you are bidding on”. We do not offer a product to you from an obscure photo and tell you that we can ship it out 12 to 16 weeks later!

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I am not ready for my item to be shipped, what can I do?

PURCHASE IT NOW & STORE IT IN OUR WAREHOUSE: We will pack up your item and set it aside in our warehouse for 2 months for free if you are not ready to accept it at your house. After that, we charge only $20 per month for a period of 6 months.

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Where do you ship?

WE SHIP ALL OVER THE USA: Our warehouse is in California and we have shipped up to Alaska, over to Maryland, down to Florida and to Texas---and everywhere in between! We do not expect you to come and pick it up, however, our warehouse is open if you want to pick it up yourself.

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Are your shipping quotes just estimates?

OUR SHIPPING QUOTES ARE REAL: When we give you a quote, that’s the real shipping quote, not an estimate. We do not tell you that you will have to contact a trucking company and ask them what their fees are.

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Do you have more than one photo of an item?

DETAILED PHOTOS OF WHAT YOU ARE BUYING: We have several photos of each product so that you can see from many angles what you are buying. We do not give you only one photo and let you guess what the rest of it looks like.

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Are you just an online company selling for someone else?

No way! You are dealing with a real business with a real warehouse with a real reputation. Our family has been in business together for over 20 years & wants to make sure we keep a good reputation in business. We are not just an internet company or “here today and gone tomorrow”.

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I have heard that some marble and stone companies are hard to deal with, are you?

CUSTOMERS REALLY LIKE DEALING WITH US: We often get letters from people telling us how they appreciate our family and how nicely they were treated. If you deal with us, I hope that you will appreciate us also.

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How can I pay for it?

DIFFERENT FORMS OF PAYMENT ACCEPTED: We accept Credit Cards, PayPal, Money Orders, Cashiers Checks, and Cash. We also take Checks, however, we would have to wait for it to clear before shipping or releasing the product to you. We do not accept Western Union payments. There is too much fraud out there with no recourse if you do a Western Union, so we don’t want anyone to feel uncomfortable when making a payment to us.

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Do you do custom work?

WE DO CUSTOM WORK ALL THE TIME: We often make something that is just a concept in their mind, we even get people that give us a torn out page from a magazine and say “can you make this?” We can make any design, out of many types of Marble or Granite. We work with You or your Architect or Contractor or Interior Designer to get what you want. We use a CAD program to help Conceptualize it.

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